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Communicating with Clients During the Business Acquisition Process // Episode 42

Laura DiFrancesco

Mar 31, 2026

Clear communication can make or break your deal experience. This episode outlines what it actually looks like to work with legal counsel day-to-day, from setting expectations on communication to staying proactive throughout the transaction.

Watch this episode on YouTube or listen on Spotify and Apple Music


Thanks for joining us for another episode of Dealmaking with Laura DiFrancesco! Today Laura discusses what her relationship and communication looks like with Dean Street Law clients. To start, Laura goes into general expectations, like the preferred methods of communication and when to reach out. She then goes through how being proactive is a key aspect of working with Dean Street Law. To close out the episode, Laura makes it clear that we are here to support and guide you through your business deals. Join us next week to learn more! 


What You’ll Learn


General Expectations

// After the proposal and engagement letter has been sent from us, we like to discuss the best ways to communicate with us. Our preferred method of communication is via email. When emailing, copy your attorney and admin@deanstreetlaw.com. If Laura is in a meeting and not able to respond right away, someone else will be able to do so, keeping the process moving as quickly and efficiently as possible. When it comes to more meaty issues, phone calls are the way to go. 


Client-Lawyer Relationships

// Whether you are a new or existing client, everything is confidential. 


Timing and Availability

// Typically, if there are any issues with any documents or it is time sensitive, we will call you; if you have time for it, amazing, and if not it's no big deal. Although either Laura or another team member will typically be available to hop on a call on any given day, we believe the best legal services for you are proactive. By keeping us in the loop on your schedule, we can better help you as clients to predict future needs and issues that might arise.  


Maintaining Clear and Simple Communication 

// Our goal is to keep you informed without overwhelming you. Any hard and complex ideas will be broken down into terms to be better understood from the clients perspective. Anything that is a deal term, you are going to be involved. You are the decision maker. Our job is to support and advise you to help you make those decisions. 


Episode Highlights:

[1:32] What to Expect in this Episode

[1:58] Our Priority

[2:17] General Expectations 

[4:04] We Love Phone Calls 

[5:29] Client-Lawyer Relationships

[6:05] Ad Break 

[7:03] Timing and Availability

[12:05] Clear and Simple Communication

[13:05] Using Recording Tools 

[14:35] Closing Remarks 


Resources Mentioned


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Don't miss an episode of "Dealmaking with Laura DiFrancesco." Follow me on your favorite podcast platform and visit deanstreelaw.com to schedule a consultation today. Whether you're a seasoned entrepreneur or stepping into the world of mergers and acquisitions for the first time, let us guide you to success. 


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